At Dates Bank, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the shipping procedures, delivery times, and related details for our customers.

1. Shipping Locations

We currently offer shipping services to customers within Pakistan and internationally (subject to country restrictions). Specific delivery options and costs may vary depending on your location.

2. Processing Time

Orders are processed within 1-2 business days from the time the order is placed, provided the payment is successfully processed. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Methods & Delivery Times

– Domestic Shipping (Within Pakistan):
We offer standard and express shipping options within Pakistan. Delivery typically takes 2-7 business days depending on your location.
– International Shipping:
For international orders, delivery times vary depending on the destination. Typically, international orders are delivered within 7-14 business days. Please note that customs procedures may affect delivery times, especially for international shipments.
Shipping options and associated delivery times will be presented at checkout, based on your location.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the delivery address, and the chosen shipping method. You will be informed of the shipping cost before completing your purchase.
We occasionally offer free shipping promotions. These promotions will be clearly stated on the website or during checkout when applicable.

5. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information (if applicable). You can use the tracking number provided to monitor your package’s progress via the respective courier service.

6. Customs and Import Duties (For International Orders)

For international shipments, please be aware that customs duties and import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer, and Dates Bank is not responsible for any delays or additional charges imposed by customs authorities.

7. Delivery Issues

– Incorrect Address:
Please ensure that the shipping address you provide is correct. If there is an issue with your delivery address after the order has been processed, please contact us immediately at [customercare@datesbank.com] to make any necessary changes. We cannot be held responsible for lost or delayed shipments due to incorrect address information.

– Failed Deliveries:

If delivery is unsuccessful, the courier will typically attempt redelivery. If the package cannot be delivered, it may be returned to us. Additional shipping charges may apply for reshipping.
– Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact us immediately. We will assist in filing a claim with the shipping carrier. However, Dates Bank is not responsible for loss or damage during shipping once the package has left our facility.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled, but you may initiate a return once the order is delivered. Please refer to our Return Policy for more details.

9. Customer Service

If you have any questions or concerns regarding shipping, delivery, or tracking, please feel free to reach out to us. Our customer service team is available to assist you:
Dates Bank
– Email: [info@datesbank.com]
– Phone: [0317-2524825]